COOPI
COOPI Cooperazione Internazionale is a secular and independent NGO, founded in Milan in 1965. It carries out development projects to contribute to the fight against poverty and emergency projects to support people affected by natural disasters or conflicts. COOPI is currently present in 33 countries in Africa, the Middle East, Latin America and the Caribbean. The main institutional donors are the European Union, UN agencies, the Italian Government, local entities and other European governments.
Description of COOPI in the country
Since 2019, COOPI has established a presence in Venezuela to assist the local population after the worsening of the country’s socioeconomic crisis. Starting in July 2020, a regional crisis response program begins, which is implemented in consortium with Venezuelan organizations for the protection of vulnerable groups. In these years, COOPI has expanded its interventions and is currently executing projects in the Capital District, Miranda, Sucre, Bolívar and Delta Amacuro in the sectors: Protection (General Protection and VBG), Sexual and Reproductive Health, Water, Sanitation and Hygiene, Livelihoods and Food Safety.
Objective / Job Description
In the framework of the project “ Multisectoral assistance and vital protection services for the Venezuelan population in a situation of greater vulnerability and risk affected by the crisis in Venezuela ”, the intervention is for improve protection conditions and increase the safety and well-being of the Venezuelan population in a situation of greater vulnerability and at risk through the provision of protection and assistance services multisectoral.The Consortium organizations will concentrate their actions in nine (9) states of Venezuela: Amazonas, Apure, Bolívar, Delta Amacuro, Capital District, Falcón, Miranda, Sucre, Táchira and Zulia, carrying out activities with interventions in various subsectors of the Protection Sector, including the response to gender-based violence, child protection and psychosocial support (PSS). In addition, it will also include complementary activities in different subsectors of Food Assistance, Health, Water, Sanitation and Hygiene and Humanitarian Coordination, Information Management and Evaluations.
The Case Manager will be responsible for providing support to survivors of Gender-based Violence and victims of Trafficking in Persons, providing adequate and timely individual information, care and guidance, guaranteeing access to specialized services and direct assistance according to the identified needs. Attention will be based on a person-centered approach, providing comprehensive and effective assistance in accordance with the Inter-agency guidelines and standardized operating procedures established by COOPI.
The Case Manager will establish action plans together with the person assisted, identifying and strengthening the own resources that the surviving person has. It will ensure that the people served are informed of all their options, legal actions and protection mechanisms, who will be followed up in a coordinated manner and guaranteeing the principles of confidentiality and action without harm.
Scope of the Role
Informs:
Protection Officer (direct report)
Personnel reporting to this position:
N / A
Areas of Responsibility
Main activities
- Provide information on the options and services available with a focus on the survivor, avoiding influencing the decisions of the person served.
- Coordinate the access of the surviving person to specialized and available services, establishing an action and monitoring plan.
- Provide individual assistance according to the particular needs of the survivor of gender-based violence and / or human trafficking and their families.
- Provide systematic monitoring of referrals made to relevant multi-sectoral services, in order to improve the quality of life for survivors of VBG and TdP.
- Periodically map and update formal and informal support services (AdR VBG care route, AdR NNA, including existing community resources).
- Evaluate the quality of existing support services, by identifying limitations and gaps, with implications for an improved and culturally appropriate social response.
- Maintain records, statistics, files and reports on all case management activities and follow-up care provided by COOPI or other support services.
- Participate in the facilitation of community sensitizations and training for the prevention of human trafficking, gender-based violence and other forms of violence in the prioritized territories.
- Provide Psychological First Aid to surviving people.
- Explain the routes of care at the legal, medical and psychosocial levels so that the surviving person decides if they want to access them.
- Participate in the processes of strengthening and accompanying community networks to support women, together with community leaders and leaders and in accordance with the technical guidelines of the COOPI national team.
- Apply confidentiality protocols to reflect the limits of case information management.
- Process and share statistical reports under the principle of confidentiality on monthly managed cases.
- Keep individual and confidential case files in accordance with data protection guidelines and policy.
- Contribute to the diagnosis of protection risks, as well as access to services, in close collaboration with the other members of the case management team.
- Participate in team and supervision meetings.
- Participate in the processes of formation and exchange of experiences to which they are summoned.
- Comply with safety guidelines and promote compliance during equipment field trips.
- Guarantee compliance with the COOPI Code of Ethics and Conduct, Gender Policy, Protection and PEAS Policy.
Desired profile:
ESSENTIAL
- University degree in Social Work, Psychology or Social Sciences with specialization or experience in Human Rights, gender, care for victims of trafficking and survivors of VBG.
- Work experience of at least three (3) years in issues of prevention and / or care of Gender-Based Violence (GBV), Human trafficking, sexual and reproductive health and gender equality approach, new masculinities and a survivor-centered approach.
- He wishes to have worked with non-governmental organizations specialized in VBG and / or TdP.
- Excellent knowledge of the institutional structure of comprehensive support for survivors of VbG, TdP and protection routes at the community and institutional level.
- Availability to work in interdisciplinary teams and under pressure conditions.
- Emotional strengths for working with VBG survivors: good emotional management, stress management, assertiveness, self-care strategies.
- Understanding and knowledge of the local situation and community dynamics.
- Ability to collect information in an objective, appropriate and sensitive way, observing carefully, actively listening, paying full attention to the situation and information from the various sources.
- Know and apply the guiding principles of care to VBG survivors and victims of PDT, including: security, confidentiality, respect and non-discrimination.
- Know and apply the principles of humanitarian action: neutrality, humanity, impartiality and independence.
- Know, adapt and apply key VBG tools to the context, including: Inter-agency Guidelines for case management in VBG and TdP; Psychosocial support for survivors of VBG and victims of TdP; IASC Guidelines for VBG Interventions in Humanitarian Environments, Minimum Standards for VBG Interventions, Standard VBG Operating Procedures, among others.
- Availability to travel within the country.
- Sensitivity to gender and diversity.
- Management of computer tools (Microsoft Windows operating system) and office tools (Microsoft Office: Word, Excel, PowerPoint, Outlook).
- Respect for the Vision and Mission of COOPI.
How to apply
Nominations
Those interested should send the application by email to the address: reclaim.venezuela@coopi.org. Please indicate in the matter: Case Management Postulation- COOPI. Deadline: 08/21/2024.
**By having suitable profiles, the call may be closed before the indicated date. COOPI reserves the right to contact only the profiles considered adequate and preselected.
