Position Title : Safeguarding Specialist & Code of Conduct
Position classification : National or expatriate contract
Supervisor: Regional Safeguarding & Code of Conduct Coordinator
Additional technical line: N/A
Duty Station :Bangui (CAR) or Yaounde (CMR)
Period – contract term : Until’au 31 December 2024, with possibility of renewal depending on budget availability
Position – conditions: NM-G2 /G
1. General objectives of the position
This position has a reduced regional dimension in support of DRC operations in the Central African Republic (40%), DRC Cameroon (30%) and DRC Chad (10%). 10% the position will thus be reserved for wider regional aspects (support for training and ad hoc surveys). This position is intended to ensure compliance with DRC procedures, guidelines and requirements for CoCRM (DRC Code of Conduct) and Safeguarding within these operations. It contributes to the development of national strategies, which translate into action plans and daily tasks.
The Safeguarding & Code of Conduct Specialist is responsible for the Regional Safeguarding & Code of Conduct Coordinator, maintain and promote a code of conduct culture in collaboration with managers, staff, different Code of Conduct teams, to review, review and, plan and implement capacity building plans on strengthening the functional practices of COCRM and Safeguarding within DRC Central Africa, DRC Cameroon and DRC Chad. This position also includes the maintenance of the CoCRM, the referral of survivors to appropriate service providers (internal or external to DRC), the conduct of internal administrative investigations, etc, and coordination with other stakeholders in the area of safety-guarding (PSEAH).
For reasons of sectoral technical visibility, this position is placed under the final supervision of the Regional Safeguarding & Code of Conduct Coordinator (WANALA ReSCO). It is understood, however, that this shared position between different DRC operations is also intended to report to the Country Directors/Directors of DRC Central Africa, in, DRC Cameroon and DRC Chad (in direct responsibility during his presence/travel in the relevant country).
This position involves frequent international travel through Central’Africa, as well as’ a significant number of base trips (50 to 70% of the time).
2. Responsibilities
Recording of complaints for DRC missions Central Africa, DRC Cameroon, DRC Chad
- Establish complaint reporting channels ( RSM ), manage complaint access points ( for example, hotline, green line, e-mail, complaint boxes, etc.) and receive RSM in person.
- Advise registrants / complainants on the structure and procedures of the CRM CoCRM, available reporting possibilities and others.
- Save RSM in the secure Code of Conduct database and inform / communicate with the Registration Officer of the Region and at DRC Headquarters. Update the code of conduct monitoring tool with the information available.
- Communicate with and provide feedback to registrants regarding the decisions of the CoCRM.
Point Focal Safeguarding & Code of Conduct for DRC missions Central Africa, DRC Cameroon and DRC Chad
- To establish an accurate diagnosis, analysis and measures to be taken regarding the state of the’ Code of Conduct within DRC Central Africa and DRC Cameroon.
- Develop, facilitate and support the dissemination of PSEAH training and awareness sessions at the CoCRM to staff of DRC Central Africa, DRC Cameroon and DRC Chad, and, as well as’ to the staff of the implementing partners and to the beneficiaries of the operations mentioned.
- Carry out a’archive/examination of old files (« cold cases ») of DRC Central African and DRC Cameroon missions in connection with the Code of Conduct for analysis.
- Represent and participate in relevant inter-agency PSEAH working groups, clusters or networks to the extent permitted by applicable DRC policies.
- Support investigators in PSEAH investigations by identifying relevant and available services, approaching survivors, identifying their needs (with survivors themselves/themselves) and directing them to the appropriate service provider internal or external to DRC. Le Point Focal Safeguarding & Code of Conduct will from time to time support the investigator by interviewing survivors, if applicable.
- Collaborate and coordinate with relevant program and MEAL teams to ensure accountability to affected populations (AAPs) is maintained in the operations in question, this includes the establishment of relevant Community Feedback Mechanisms, identification, reporting and suggestion of mitigation measures for the potential SEAH risks that may arise.
- Collaborate with programmatic teams to maintain an effective connection between the CoCRM and the CFM in the intervention areas of the countries mentioned in order to record and speed up the processing of files related to PSEAH questions.
- Advise the competent management / management of the operations mentioned with regard to the award of contracts with implementing partners with regard to the requirements in terms of safeguarding and accountability.
Internal administrative investigations
- Conduct internal investigations as an investigator / investigator under the supervision of investigative officers at the level of the Regional Office or the headquarters of DRC.
- Produce high-quality investigation reports (closing or investigation reports) and advisory reports on potential deficiencies, risks and problems identified during the investigation for Directors/Country of operations mentioned.
- Follow up, if necessary, investigations on behalf of the Regional Safeguarding & Code of Conduct Coordinator (ReSCO), as an Additional Authorizing Officer (AAO) and report to ReSCO.
Where necessary, the Safeguarding & Code of Conduct Specialist may be invited to perform other tasks requested by the Regional Safeguarding & Code of Conduct Coordinator, the Country Directors/Directors of DRC Central Africa, or, DRC Cameroon and DRC Chad.
3. Required skills
Required :
- Graduate degree (Master) in law, social sciences, international relations or field related to the position in question
- Minimum of 3 years of’ professional experience in the humanitarian sector, preferably related to ethical or accountability issues
- Excellent mastery, both at the’al and’ to the written, of French and’anglais is expected
- Mastery of MS Office software
Desirable :
- Certificate demonstrating training in internal administrative investigations (CHS, OSACO, etc.).
- Certificate demonstrating an aptitude as a trainer/trainer.
4. Qualities required
- Key values of DRC:
- Aiming for’ excellence
- Collaboration
- Take lead
- Communication
- Integrity
- Ability to work in a multinational and multicultural environment
- Proactivity, a strong commitment to teamwork and an authentic spirit of collaboration.
- Excellent communication skills, patience and politeness.
- Ability to perform several tasks at once and sense of organization are indispensable.
- Adaptability and flexibility
- Demonstrated ability to analyze and critically reflect
- An exemplary sense of ethics in the workplace
- Team spirit and good sense of humor
5. General rules
- The employee must follow DRC’s instructions on safety, confidentiality and ethics, including the code of conduct and humanitarian accountability framework.
- The employee must not engage in any other paid activity during the term of the contract with DRC without prior authorization.
- The employee must not engage in an activity that could harm DRC or the implementation of a project during the term of the contract with DRC.
- Employees should not interview the media or publish photos or other documents related to DRC projects without prior authorization.
- The employee must return to DRC all the material borrowed for the project at the end of the contractual period or on request.
If you encounter technical difficulties, please contact us on this page: drc.ngo/about-us/job-and-career/support-for-job-seekers.
