Grade: P4

Position number: RAPS / 4/2023 / INFOTEC / 02 Publication date: August 30, 2023 Closing date ( midnight, Geneva time ): September 30, 2023

Job ID: 11150 Department: INFOTEC Unit: AMS Place of employment: Geneva Type of contract: Determined duration

Can participate:

•  ILO internal candidates, in accordance with paragraphs 31 and 32 of Annex I to the ILO Staff Regulations.
•  External candidates.

Applicants with more than five years of continuous service within the organization are encouraged ( e ) s to apply. .

Applications from officials who have already left the ILO following their retirement or early retirement will not be taken into account.

The ILO attaches great importance to diversity among its staff and welcomes the candidacies of qualified women. We also encourage those of people with disabilities. If you cannot complete our online application form due to a disability, please send an email to ilojobs@ilo.org.

The ILO welcomes candidates with work experience in ILO constituents ( governments, employers ‘and companies’ organizations, and workers’ organizations ).

Applications from persons from unrepresented or underrepresented Member States or from Member States which will soon become one will receive particular attention. We will find the list of countries concerned here: ILO Jobs: Nationalities insufficiently represented

In addition to the interviews and tests that any candidate may be required to take, the success of the ILO Assessment Center is required for any external candidate or internal candidate applying for a higher category.

Notwithstanding the general considerations set out in the staff regulations of the ILO, this vacancy announcement is the only authoritative document regarding the qualifications required for this position. The minimum qualifications required have been determined according to the specific functions and responsibilities of this position.

The specific language requirements for this position are detailed below. However, candidates who apply for vacant positions in the organic services category, who have not yet successfully completed their internship period within the ILO and whose mother tongue is not one of the working languages of the French, English and Spanish ( Office, must have a fully satisfactory knowledge of at least one of the ILO working languages. If appointed, they may be required to acquire knowledge of a second working language of the Office during their first years of service.

Introduction

The position is located in the Resource Planning Unit of the company ( ERP ) and administrative applications ( Admin Apps ) within the Application Management Support Service in the Department of information and technology management ( INFOTEC ). INFOTEC is responsible for information management and the use of technology for the ILO. INFOTEC provides modern infrastructure, services and technologies, secure and reliable for computer applications to enable the ILO to manage information effectively and use technology to carry out its mission. The incumbent provides expertise in process modeling, project management, software design, implementation and’assistance with personalized solutions for ad hoc and business applications, including modules and business resource planning processes ( ERP ). It provides the link between INFOTEC and operational units by determining the best way to implement software to rationalize, automate and facilitate efficiency and process improvement. The incumbent is placed under the hierarchical supervision of the head of the “ERP and administrative applications” unit within the Application Management Support Service ( AMS ). It provides the link between INFOTEC and operational units by determining the best way to implement software to rationalize, automate and facilitate efficiency and process improvement. The incumbent is placed under the hierarchical supervision of the head of the “ERP and administrative applications” unit within the Application Management Support Service ( AMS ). It provides the link between INFOTEC and operational units by determining the best way to implement software to rationalize, automate and facilitate efficiency and process improvement. The incumbent is placed under the hierarchical supervision of the head of the “ERP and administrative applications” unit within the Application Management Support Service ( AMS ).

Specific tasks

1.Lead task forces and working groups within the Office to implement computer applications and integrate them into cloud solutions. Implement and comply with project management standards, including the preparation of cost-benefit analyzes, total property costs, status reports, project plans, work estimates, etc. Prepare the necessary information documents and presentations to governance bodies and user communities. 2.Identify the possibilities for modifying processes, systems and structures. Recommend the best way to use standard software applications or direct the development of personalized solutions in order to achieve the company’s strategic objectives,which results in increased effectiveness and efficiency for the Office at headquarters and in the field. Ensure that changes are implemented effectively, taking into account reference data management rules and application integration standards. 3.Prepare the documentation necessary for the exercise of the function, including framing documents, process designs, functional designs, etc. Ensure that appropriate software development and configuration practices are implemented in accordance with accepted standards as part of the software and software development cycle methodologies such as Agile and ITIL. 4.Supervise applications, solutions and processes supported by INFOTEC to provide administrative and’other office services, including the ( PGI ) integrated management software package and integration with other complementary and integrated solutions and processes such as reporting solutions, integrated workplace management systems ( IWMS ), performance management, results-based management ( RBM ), etc. 5.Keep abreast of software and technology developments related to operational processes within the ILO. Make recommendations to the Service based on best practices in force outside. Constantly develop the skills necessary to exploit and implement new versions of applications and software implemented as they evolve. 6.Hire and manage consultants,advisory contracts and supplier relationships to ensure that services are provided in accordance with standards and appropriately billed. Prepare procurement documents, including tenders, supplier assessments and terms of reference. Organize and prioritize work in order to guarantee compliance with deadlines and quality standards. 7.Identify reporting and analysis needs. Use strategic monitoring and analysis tools to facilitate management decision-making and process efficiency. Recommend additions to the data warehouse and the strategic watch framework. 8.Perform other relevant tasks entrusted to it. ensure that services are provided in accordance with standards and appropriately billed. Prepare procurement documents, including tenders, supplier assessments and terms of reference. Organize and prioritize work in order to guarantee compliance with deadlines and quality standards. 7.Identify reporting and analysis needs. Use strategic monitoring and analysis tools to facilitate management decision-making and process efficiency. Recommend additions to the data warehouse and the strategic watch framework. 8.Perform other relevant tasks entrusted to it. ensure that services are provided in accordance with standards and appropriately billed. Prepare procurement documents, including tenders, supplier assessments and terms of reference. Organize and prioritize work in order to guarantee compliance with deadlines and quality standards. 7.Identify reporting and analysis needs. Use strategic monitoring and analysis tools to facilitate management decision-making and process efficiency. Recommend additions to the data warehouse and the strategic watch framework. 8.Perform other relevant tasks entrusted to it. Prepare procurement documents, including tenders, supplier assessments and terms of reference. Organize and prioritize work in order to guarantee compliance with deadlines and quality standards. 7.Identify reporting and analysis needs. Use strategic monitoring and analysis tools to facilitate management decision-making and process efficiency. Recommend additions to the data warehouse and the strategic watch framework. 8.Perform other relevant tasks entrusted to it. Prepare procurement documents, including tenders, supplier assessments and terms of reference. Organize and prioritize work in order to guarantee compliance with deadlines and quality standards. 7.Identify reporting and analysis needs. Use strategic monitoring and analysis tools to facilitate management decision-making and process efficiency. Recommend additions to the data warehouse and the strategic watch framework. 8.Perform other relevant tasks entrusted to it. Identify reporting and analysis needs. Use strategic monitoring and analysis tools to facilitate management decision-making and process efficiency. Recommend additions to the data warehouse and the strategic watch framework. 8.Perform other relevant tasks entrusted to it. Identify reporting and analysis needs. Use strategic monitoring and analysis tools to facilitate management decision-making and process efficiency. Recommend additions to the data warehouse and the strategic watch framework. 8.Perform other relevant tasks entrusted to it.

These specific tasks complete the generic description established by the ILO for this position, namely: Generic tasks

1.Provide expert advice to the head of unit and recommend an action plan in the following ERP areas: definition of the scope of solutions, needs analysis, gap analysis, feasibility, functional design, application configuration, integration tests, user acceptance tests, production deployment, support and training. 2.Define standards and procedures to validate the integrity and operational viability of existing operational processes. In collaboration with the head of unit, he ensures that all the procedures and associated documentation are kept up to date according to the evolution of the needs of the company. 3.Perform an analysis of the strategic impact of the processes,existing systems and structures to be modified and provide an estimate of the effort to be provided. Evaluate the design, quality, stability and maintainability of the personalized code developed to fill the gaps between the standard functionality of Oracle Applications and the requirements of the company. Examine design and development efforts that will support future improvements. 4.Screening functional problems; determine if the functional requirements are met by the existing software and develop action plans to remedy the shortcomings ; support the Office when switching to and transition to the new version of the software. 5.Investigate reported application issues and collaborate with functional analysts to test,diagnose and isolate the root cause of the problems. Prepare incident reports for further investigation by technical operations and development experts. Coordinate other diagnoses and tests if necessary to assist and recommend circumvention solutions, if necessary. 6.Work on developing relationships with clients by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure customer satisfaction and continuous alignment with business needs. assist and recommend circumvention solutions, if necessary. 6.Work on developing relationships with clients by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure customer satisfaction and continuous alignment with business needs. assist and recommend circumvention solutions, if necessary. 6.Work on developing relationships with clients by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure customer satisfaction and continuous alignment with business needs.

Qualifications required

Training

Higher university degree in information technology management, IT, business management / administration, finance, accounting or other related fields. A first level university degree ( license or equivalent ) in one of the above areas or in another relevant area, with two additional years of relevant experience, in addition to the experience mentioned below, will be accepted in place of the higher diploma.

Experience

At least seven years of professional experience, including at international level, in the design and implementation of digital applications and / or solutions, in particular the implementation of Oracle Enterprise Resource Planning ( ERP ) applications. Experience in the area Oracle ERP HR or Finance, including at least three of the following modules / components: HR space – human resources, advanced social benefits, payroll, work distribution, staff actions; finance space – supplier accounts, customer accounts, general ledger, cash management, fixed assets, purchases, projects or grant accounting. Experience in implementing software that supports public sector applications for travel, budgeting or results-based management is an advantage.Experience in the use of technologies such as Oracle Business Intelligence and Cloud products; understanding the Agile working methods and Prince 2 methodologies is an advantage.

Languages

Excellent command of a working language ( English, French, Spanish ) of the Organization and ability to work in a second working language of the Organization.

Skills

In addition to the essential skills of the ILO, this position requires: Technical skills

Good understanding of methodologies and best practices in the implementation of ERP and personalized development, including Agile. Sufficient understanding of business processes, operational strategies, relevant policies and procedures in the United Nations environment; ability to collect, document and analyze information ; ability to draw conclusions, including impacts and resolution options, to define strategies and propose solutions ; discernment to differentiate the questions which are essential for the engines of the global organization from those which are not; ability to resolve complex functional issues that cross organizational boundaries ; ability to liaise and negotiate.Ability to operate as part of the software development cycle and to involve team members and partners in the various activities of this cycle. This includes collaboration, negotiation, briefings and the development, review and discussion of functional and technical designs, test scripts / scenarios, etc. Advanced application software skills, including Microsoft Office tools to prepare presentations, spreadsheets, word processing and project management. Basic knowledge of SQL language with the ability to develop and execute requests of low to medium complexity in the context of Oracle applications. Good experience using Oracle Online Support ( the tool’online assistance for customers using Oracle ) technology and applications. Experience with service and software management tools such as Jira.

Behavioral skills

Effective management skills, including time and task management, development of project plans, briefing notes, progress reports, etc. and ability to work independently and within a team to meet deadlines. Ability to guide and coordinate the work of external collaborators, general service staff or young professionals. Excellent oral and written communication skills. Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behavior and attitudes.

Conditions of employment

•  Any commitment and / or extension of contract is subject to the Staff Regulations and other internal rules in force. Any job offer from the ILO is subject to certification by the Advisor / Councilor/medical era ( e ) of the ILO according to which the person concerned is medically able to fulfill the inherent and specific requirements of the post offered. In order to confirm an offer from the ILO, the / candidate ( e ) retained ( e ) must undergo a medical examination.
•  The initial contract will be issued for a period of twenty-four months.
•  The external external candidate ( e ) retained ( e ) will be on probation for the first two years of his assignment.
•  Any extension of contract beyond the probationary period is subject to satisfactory conduct and performance.

For more information on conditions of employment, please consult the International Recruitment page on the ILO Jobs website.

Important information

Officials in the general service category interested in this post are informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position to which they apply, which may lead to substantial changes in their net remuneration. In accordance with Article 3.4 of the ILO Staff Regulations, the salary of an official, when promoted, may in no case be greater than the maximum salary of the grade to which he has been promoted. For any questions or details, please contact your HR partner at the following address : hrpartner@ilo.org

Recruitment process

Please note that all applicants must complete an online application form. To do this, please go to the ILO e-Recruitment site: ILO Jobs. The system provides the necessary instructions to facilitate the online application procedure.

The ( assessment which may include one or more written tests and a prior interview based on skills ) and the interviews will take place, in principle, during the 3 to 4 months following the closing date. Applicants ( e ) s are requested ( e ) s to ensure their availability in the event of pre-selection.

Depending on the location and availability of candidates, assessors and members of the maintenance panels, the ILO reserves the right to use communication technologies such as Skype, video or teleconferencing, email, etc. in order to assess the candidates during the various stages of the recruitment process, including the assessment center, technical tests or interviews.

The ILO applies zero tolerance for sexual exploitation and abuse and is committed to ensuring that no staff member or beneficiary of the Organization’s assistance is victims of it, directly or indirectly. To ensure that persons with a proven history of sexual exploitation and abuse, sexual harassment or other types of abusive behavior are not recruited by the Organization, the ILO may carry out a background check on the candidates being considered.

Fraud alert

The ILO does not charge any fees at any time during the recruitment process, either when applying for the interview, the actual recruitment procedure or the training. Messages from email addresses different from those of the ILO – ilo@.org – should in no case be considered. In addition, the ILO does not need and does not request to know the information relating to the applicant’s bank account.