Job Overview:
The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. Switchboard is a one-stop resource hub for refugee service providers in the United States, supported by the Office of Refugee Resettlement (ORR). More information about Switchboard can be found at www.SwitchboardTA.org.
Switchboard is seeking a Virtual Events Program Manager. Switchboard provides training and capacity-building services to ORR-funded refugee service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. The Virtual Events Program Manager reports to the Senior Program Officer for Instructional Design and will be responsible for planning and delivering the production of all Switchboard virtual events, including webinars, meetings, and certificate courses. This position is remote and may be located anywhere in the United States.
Major Responsibilities:
Virtual Event Production
- Own the lifecycle of Switchboard’s Zoom webinars and virtual events production (40+ webinars annually) including but not limited to scheduling, speaker coordination, creating registration pages, enhancing webinar scripts, editing PowerPoint decks, leading run of show rehearsals with Switchboard Training Officers and subject matter experts, executing webinars, and posting all archived Switchboard webinars and recommended resources to Switchboard website
- Collaborate closely with Switchboard Training Officers to successfully produce certificate courses
- Research and recommend innovative virtual events and training practices that Switchboard should incorporate
- Champion a culture of learning and continuous improvement in Switchboard’s approach to producing virtual events; identify relevant professional development opportunities for Switchboard team
- Work to streamline Switchboard’s virtual events processes for efficiency
Key Communications
- Provide content relevant to upcoming virtual events to Switchboard Communications Program Manager for use in promotional materials
- Provide content relevant to upcoming virtual events to Switchboard Digital Content Manager for use in social media materials
- Manage all incoming email requests pertinent to virtual events: serve as the primary contact for Switchboard’s speakers and registrants; follow through on responding to requests, questions, and provide timely customer service
- Contribute to communications about virtual events with Switchboard partners: follow through on responding to requests, questions, and provide timely customer service
Project Management and M&E
- Contribute to needs assessment process to ensure instructional design best practices are incorporated into Switchboard’s annual workplan
- Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.
- Other duties as assigned.
Job Requirements:
- Bachelor’s Degree in instructional design, education, business administration, marketing, communications or other relevant field (or equivalent experience)
- High technology aptitude and comfort on webinar platform and other components of a tech stack (Zoom, Thinkific, Canva, PPT, Synthesia)
- Experience developing, delivering, and producing webinars or synchronous virtual training
- Experience with multimedia trainings, such as online courses and self-paced e-learning courses
- Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
- Superior project management skills: experience successfully managing multiple projects and stakeholders in various stages of development
- Experience working with cross-functional teams on multiple projects with demonstrably successful deliverables
- Extraordinary attention to detail
- Familiarity with and commitment to data-driven, evidence-based programming
- Excellent written and oral communication skills, with evidence of ability to engage staff at multiple levels as well as external subject matter experts
Preferred Experience & Skills:
- Graduate degree in relevant field (or equivalent experience)
- Familiarity with relevant Office of Refugee Resettlement (ORR)-funded programs
Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
