Manager of Programme Quality – ZOA Colombia At ZOA

Job location: Colombia

Starting date: as soon as possible

Vacancy closing date: 27th of November 2023

Duration position: 12 months

Working hours: Fulltime (40 hours per week)

We are here for our neighbors in need, who are suffering in this broken world.

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.

ZOA is looking for a

Manager of Programme Quality

ZOA’s programme in Colombia

In May 2019, ZOA started its operations in Colombia to respond to the needs of the many Venezuelans who seek refuge in Colombia. ZOA provides assistance to vulnerable Venezuelan migrants and host community members. In La Guajira, we work with Venezuelan migrants, indigenous Wayuu and poor host populations. Since August 2020 we are also active in Arauca. We focuses on WASH, food security and protection through Multipurpose Voucher Assistance.

Your challenge

The responsibility of the Manager of Programme Quality (MPQ) is to ensure high quality programme design, implementation through oversight of monitoring, evaluation, accountability and learning (MEAL). Beneficiary accountability and organizational learning through monitoring of project outcomes and feedback to contribute to quality program design is an important part of the job. The MPQ is responsible for the MEAL team (4 people) and leading the development of high quality project proposals, reporting and donor compliance with the support of the ZOA Colombia Country Management Team (CMT). The role also includes the management, design and delivery of ZOAs Integrity Framework. As MPQ you will also be the Integrity Coordinator for ZOA Colombia.

Your main tasks and responsibilities

Programme Quality

  • Responsible for partner assessments and the development of capacity development plans;
  • Develops, implements and maintains monitoring, evaluation and learning (MEAL) tools, including the use of standardized indicators;
  • Ensures gender, protection and conflict sensitive project design and implementation;
  • Supports Country Representative in the development of the Country Strategy and Annual Plan.

Monitoring and Evaluation

  • Responsible for oversight of all monitoring and evaluation in country;
  • Responsible for the development of effective digital data collection tools to be used for baseline/endline studies, PDM and needs assessments;
  • Responsible for data analysis and creation of M&E reports;
  • Oversight of database management.

Accountability and CHS

  • ZOA Integrity Framework focal point including staff training and country office compliance;
  • Oversight of complaints handling and follow-up;
  • Responsible for the development of beneficiary accountability tools throughout the programme.

Project Reporting

  • Coordinate process of drafting donor reports with the support of the Programme Manager (PGM) and Manager of Operations (MoO);
  • Responsible for adherence to ZOA policy and compliant with ZOA, donor, national and international guidelines, policies and standards;
  • Supports the Country Director, MoO and PGs in the writing of the internal quarterly and annual reports.

Proposal Development

  • Support process of project design with Country Director (CD), Program Manager (PGM) and Manager of Operations (MoO)
  • Leadership of proposal writing process including coordinating with key stakeholders, drafting content and gathering support documents including needs assessments and risk assessments

Leadership and management

  • Member of the Country Management Team (CMT).
  • Line management of Program Quality Department staff and MEAL teams across all regions.

Your profile


  • The candidate is expected to fully support the vision, mission and Christian values of ZOA.


  • University degree in a humanitarian, development or other relevant field;
  • At least 4-6 years field experience in humanitarian context;
  • Strong command of written and spoken English required;
  • Strong command of written and spoken Spanish required;
  • Experience in designing and leading needs assessments in challenging humanitarian contexts;
  • Expertise in one or more of ZOA Colombia’s sectors:
  • Cash and voucher programming
  • Food Security and livelihoods
  • WASH
  • Shelter


  • M&E design and implementation capacity;
  • Experience developing surveys on Kobo Datacollection ToolBox;
  • Data analysis and creation of M&E reports;
  • Extensive use of Excel and PowerBI;
  • Strong proposal and report writing skills with demonstrated success with institutional donors;
  • Networker with interpersonal sensitivity;
  • Team management;
  • Beneficiary focused attitude;
  • Result-oriented approach;
  • Takes initiative.

Special circumstances

  • Duty station is flexible.
  • Up to 60% of time required for travel to ZOA project areas
  • ZOA will prioritize Colombian nationals for this position, strong international candidates may be considered.

Do you need more information?

Would you like to know what’s like to work for ZOA? Visit our Career Page: Careers | ZOA ( and read the story of possible future colleagues!

For more information about ZOA, please visit at our website

If you have questions about this vacancy, you can contact Elly van den Nieuwendijk, HR Business Partner, email

How to apply

Interested and you want to apply?

ZOA operates with an equal opportunities policy and is committed to diversity in the workplace. Qualified women and men, people of all nationalities, and cultural backgrounds, and candidates with disabilities are welcome to apply.

If you are interested in this position, please apply directly via: Manager of Programme Quality Colombia | ZOA | CVSelection (

CV’s of no more than 5 pages in length are appreciated.

Only selected candidates will be contacted and invited to participate in the process of recruitment. It is our aim to inform all other candidates of their status in the recruitment process within 4 weeks after the vacancy has closed. An assessment may be part of the recruitment procedure. Documents that do not match the profile above will not be considered. Internal candidates will have priority, in case of similar results.

Please note that ZOA carries out background and reference checks (including COTER: check your name on counter-terrorism lists) for all candidates as part of the recruitment process. As ZOA participates in the Inter-Agency Misconduct Disclosure Scheme, all reference checks include a written questionnaire: the “Statement of Conduct”, which will be sent to past employers regarding Misconduct (such as sexual exploitation, abuse or harassment).

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