Human Resources Manager At Médecins Sans Frontières

Médecins Sans Frontières (MSF) Office – Amman, Jordan.

Médecins Sans Frontières (MSF) provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. We are an independent, neutral, impartial humanitarian organisation and go where needed most. Our teams of doctors, nurses, logisticians, and other frontline workers are often among the first on the scene to respond to the needs of people whose lives have been upended by a crisis. MSF offers assistance to people based solely on need, irrespective of race, religion, gender, or political affiliation.

At Médecins Sans Frontières (MSF), we are committed to an inclusive culture that encourages and supports the diverse voices of our employees.

We encourage applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

Main Purpose

Is responsible for the implementation of Human Resources policies for MSF OCA and OCG Amman office and the correct Administrative Management of all staff working in the office.

The HR Manager may supervise temporarily some HR staff under detachment, on an ad-hoc and needs basis.


  • Advise Heads of Offices and Head of Resources on set up and together with the Head of Resources, update the offices organizational chart and ensure that everybody has an updated and signed job descriptions
  • In close coordination with the Head of Offices and the Head of Resources, calculate the HR needs and the associated budget in order to efficiently ensure the required sizing and capabilities of the offices and to facilitate budget following-up.
  • Ensure hiring, carry out amendments and contract termination formalities for employees at offices level, according to labour local laws, archiving and updating individual employee files, informing them on their rights and preparing all mandatory tax declarations, in order to ensure legal compliance.
  • Assist the Heads of Offices and Head of Resources, and/or team leaders and supervisors to draw up annual holiday planning and staff shifts in order to forecast HR needs and to ensure HR availability for the offices activities.
  • Supervise/perform payroll procedures, ensuring that all data related to monthly salary calculation of employees of the offices are correctly entered in Homere (HR Administration software) (days off, unpaid leaves, sick leaves, overtime, salary advance, etc.), in order to ensure on time and accurate salary payments.
  • Under supervision of the Head of Resources, ensure indexation process of staff salary grids in order to ensure internal equity, cost-of-living adjustments and the correct application of employment conditions in the offices.
  • Support, in close coordination with the Head of Resources the offices line managers in detecting training needs, in properly evaluating people performance and in potential identification, in order to improve people capabilities, and their end results contribution to offices goals.
  • Plan and supervise, in close coordination with the Head of Resources, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required
  • Together with the Head of Offices and Head of Resources, support the line managers in implementing the internal communication policies in order to boost staff active participation and MSF commitment.
  • In close collaboration with the Head of Offices and Head of Resources, applies the administrative procedures part of any Memorandum of Understanding (MoU) in force between local partners (eg. Ministry of Health, etc.) and MSF.
  • In close collaboration with the Head of Offices and Head of Resources, looks for the best options to avoid and/or solve possible labour conflicts in the project.
  • Ensures all staff in the offices (whatever their status) is properly briefed and/or inducted.
  • Supports the organisation of training sessions, workshops and meetings.
  • Ensures all HR reporting of the Offices.

MSF Specific Accountabilities

• The HR Manager is a member of the Support Office team. As such, he/she supports the Head of Resources for:

  • Defining and implementing the human and administrative resources needed to support the functioning of the offices.
  • Ensuring the pertinence and coherence of the HR and Administrative activities and the compliance to MSF standards/protocols as well as local laws and regulations in order to enable the development of the offices in good working conditions and provide good quality and appropriate resources management.

• In the context of a merge of OCA and OCG support activities as of 1st of January 2023, and during the set-up phase, the HR Manager supports the Head of Resources into initiating, finalising or updating HR & administration policies and guidelines, as well as putting in place adequate tools and softwares.

• The HR Manager will support in 2023 the revision of remuneration and benchmarking.


Education: Degree in management (business, HR) or administration.

Experience: At least three years in administration management Desirable, good knowledge of local administration.

Languages: English essential, Arabic is an asset

Competencies: People Management






  • Full-time position 100%
  • 1-year Jordanian contract
  • Working place : Amman
  • Ideal start date: November 1st, 2023
  • Gross monthly salary: JOD 1’850 (In Sept. 2023, approximatively equivalent to EUR 2400, + Seniority in MSF)
  • Relocation package for staff recruited from abroad (communicated to the selected candidate)

How to apply

If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1 page max) in English to: [email protected]

The closing date for applications is Monday 2nd, October 2023. The applications will be treated confidentially. Only shortlisted candidates will be contacted.

Notice: No monetary transactions, neither demands of favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse hiring of a candidate having benefitted from such acts. All illicit demands of these types may be pursued through the judicial system.

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September 2023