Head of Support Lebanon At Norwegian Refugee Council

Females are highly encouraged to Apply.

What we are looking for:

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support programme implementation.

The role of the Head of Support (HoS) is to lead the Support Unit and has the overall responsibility for ensuring that NRC’s HR, finance, logistics, administration, and ICT systems provide relevant and adequate support to NRC’s Lebanon operations. The HoS will also be responsible for designing, planning and leading the implementation of key strategic initiatives to improve systems and structures. This could eventually include managing and providing oversight for critical change management processes to ensure that NRC’s structure stays ‘two-steps-ahead’ in terms of having the right resources and structures to reach the objectives in our strategy. The HoS will be playing a key leadership role in planning processes, including the annual budget process, workforce planning and talent management.

What you will do:

Key objectives for this role include:

  1. Line management of support managers such as Finance, HR & Administration, Logistics, and ICT. Matrix support to Support Managers in the Area Offices, including building capacity.
  2. Member of the Country Management Group (CMG)
  3. Ensure compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements and national legal requirements, ensuring the development of and adherence to relevant and rationalised SOPs and other guiding documents.
  4. Lead a holistic approach between support functions and a robust cooperation between support functions and program teams, including in proposal development, solid Grant-opening meetings, procurement plans, salary spending, workforce planning tools, workload analysis, etc.
  5. Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action, oversee yearly strategy for support functions with the intention to drive efficient and effective support systems.

Specific Responsibilities:

  • Ensure that NRC Lebanon operates within all relevant national laws, and complies with all regulations, including but not limited to employment legislation, VAT regulations, NGO registration requirements.
  • Support and lead organizational development and change management processes.
  • Ensure that data management is secure, and that beneficiary records and financial data is adequately protected.
  • Ensure that the master budget and fair share projects are well managed and provide regular updates to the CMG on expenditure.
  • Ensure that NRC Lebanon is a learning organisation where all staff benefit from development opportunities at least annually.

Please download the detailed job description to learn more about the position.

What you will bring:

Generic professional competencies:

  • Minimum 5 years’ experience from a senior management position with minimum 2 years as Head of Support or in similar role in a humanitarian/ recovery context.
  • Minimum Bachelors degree in a relevant Management field of study.
  • Experience with working with donors budgets and regulations.
  • Expertise in allocation of resources and costs and financial analysis.
  • Experience with change management.
  • Documented results related to the position’s responsibilities.
  • Knowledge about own leadership skills/profile.
  • Fluency in English, both written and verbal.

What we offer

  • Duty station: Beirut – Lebanon
  • Contract: international contract– 12 months (renewable based on funding, structure and performance).
  • Travel: 25% (within the Lebanon areas of implementation)
  • Salary/benefits: grade 11 on NRC’s international salary scale.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

  • Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
  • This position is open to all nationalities.
  • If you have any questions about this role, please email CEERO Recruitment [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Lebanon remains the country hosting the largest number of refugees per capita: an estimated 1.5 million Syrian refugees and an estimated 257,000 Palestinian refugees. Lebanon continues to be affected by a colossal economic crisis and an uncertain political atmosphere. In the last three years the currency has lost more than 95 per cent of its value. Over half of the Lebanese population is currently living below the national poverty line. For Syrian refugees, the figure is even higher, with nine out of ten refugee families currently living in extreme poverty. Community tensions are at an all-time high.

The Lebanese government has become very explicit in its position that the return of refugees to Syria should be prioritized given its own unprecedented crisis. It reactivated the refugee return facilitation scheme in October 2022 and since the beginning of 2023 is sending back to Syria more people than before. Over 80 per cent of Syrian refugees do not have legal residency in Lebanon, which jeopardizes their sense of safety and overall protection. You can also learn more about NRC’s operation in Lebanon here.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • Do demanding and professional work, often in challenging contexts.
  • Join a work culture that empowers every employee to share ideas and take responsibility.
  • Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.


Join Our Telegram Channel

Search Jobs By Country

List of Countries

October 2023